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Parramatta City Council case study


As a suburb and major business district in the metropolitan area of Sydney, Parramatta is home to a population of nearly 20,000 and is becoming one of Australia’s fastest growing nighttime economies, thanks to the booming Eat St precinct.

Due to a recognized need to increase security within the city, a new CCTV network and lighting for public spaces are being installed. With a $682,000 grant received from the Australian federal government’s Safer Streets program, eighty cameras linked via fiber optics and wireless technology to the new operations center, where council staff will conduct live monitoring around the clock, will eventually be operational during a rolling program of installations.


In a bid for efficiency in service delivery, the new operations center was completed in March 2015, and consolidated council operations from three previous sites into one purpose-built facility. The new CCTV control room was provided as part of the main operations center project, but it came down to Thinking Space to design the room layout with furniture to ensure optimum viewing angles and ergonomics for the operators working 24/7.

Due to the engineered design solutions and materials used, Thinking Space was the ideal choice for providing the technical furniture in the new control room. “We approached Thinking Space Systems, who were known to us, and, therefore, felt confident that we were in good hands when it came to the design of our new control room,” explained Rob Williams, Community Crime Prevention Officer, Parramatta City Council.


Communications between Thinking Space Systems Pty Ltd and Parramatta Council ensured that an ideal design solution was agreed for their new CCTV control room, with all design and manufacturing work being carried out at the premises of Thinking Space Systems Ltd in the United Kingdom. Thinking Space uses its award-winning Inventor CAD software to create all bespoke furniture designs, quickly transforming them into manufacturing drawings without the risk of errors.

Using the Core Assembly System as their framework, the new furniture is lightweight and easy to assemble/disassemble, making it ideal for exporting.The CCTV control room suite consists of two rooms, the main control room and a separate review suite. The main control desk accommodates two operators with LED underdesk lighting, situated in front of the Evolution Media Wall and built to house four large flat screen monitors. At the client’s request, the media wall has been powder coated in black to match the surrounding décor. An additional single operator supervisor console is provided, along with a low level storage unit. An additional single person console is located in the review suite.

All consoles and associated accessories including Novus monitor arms and desk lamps are designed to complement the room surroundings, with grays and whites to open the room out and create a calming atmosphere. After its manufacture in the United Kingdom, the furniture was exported to Australia, where the local Thinking Space team installed the furniture on site.

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"We approached Thinking Space Systems who were known to us, and therefore we felt confident that we were in good hands when it came to designing our new control room. Their furniture is lightweight and easy to assemble, so having the furniture exported from the UK and installed here in Parramatta by the local Thinking Space team was an easy process, meaning that we could concentrate our efforts on the more technical aspects of the project. Since the control room has been operational, the staff here have commented what a pleasant 24/7 environment we have created"
Rob Williams
Community Crime Prevention Officer, Parramatta City Council