york travel and control center

York Travel and Control Center case study


As part of the renovation of the former British Rail West Offices to create new headquarters for the City of York Council, Thinking Space provided control room furniture for both the new CCTV control room and the traffic management suite.


The West Offices building, which started life in 1841 as York’s original railway station, is a grade 2 listed building and one of York’s most important heritage sites. The $42.3 million project to transform the station to new headquarters and a customer center for the City of York Council, involved both new build and renovation. The result is an impressive site with an innovative design and open plan accommodation for staff. It demonstrates how historic buildings can be transformed and rejuvenated to form functional space.


As part of the project to consolidate council services into the west offices, a new CCTV control room for the city was required as well as a traffic management suite, accommodated in separate rooms. Thinking Space was successful in winning the contract by competitive bid to provide furniture for the two new control rooms.

Thinking Space worked alongside Baydale Control Systems during the project, with the City of York Council procuring the furniture items directly. A total of six CCTV operator positions were provided with two operator positions in the traffic management suite.


With the client requiring extra capacity in their new control rooms to cope with increased responsibilities and workloads, Thinking Space was tasked with creating consoles which maximized workspace to provide an efficient working environment. The client also had new technologies to accommodate within the furniture, and because all furniture is bespoke, Thinking Space was able to meet the client’s requirements effectively.

Using their newly launched Core Assembly System for the furniture construction, Thinking Space was able to provide the client with more console shape choices as well as greater stability. The new improved aluminum build system, developed in house by Thinking Space and replacing the previous TS aluminum build system, also provides the benefit of easier furniture installation. Due to a simpler connector design and larger screws, installation times are reduced, thus ensuring that tight deadlines can be met. The Core Assembly System also provides the benefit of creating furniture which is modern with clean lines, further enhancing the feeling of the space.

The client’s color scheme in the new control rooms consists of a mix of gray and white finishes. Thinking Space was able to match the color scheme with the furniture worktops and cladding panels with the new aluminum profiles of the Core Assembly system to compliment the look.

With Thinking Space being the UK distributor of Novus MoreSpace desk accessories, an extensive selection of monitor mounts, both desk-mounted and free-standing, were provided, to create multiple screen positions for operators. Several Evolution Media Walls custom-designed and installed by Thinking Space now accommodate larger flat screens at optimum viewing positions for operators to ensure that the City of York is safe and travel in and around the city is managed effectively.

Download Case Study
"Thinking Space have proved to be a very good choice for the supply of CCTV control room furniture for the West Offices project. They understood our requirements well and were able to offer a high quality and aesthetically pleasing solution that fully met our technical requirements. The result is a control room that we can be proud of, and which will allow us to provide high quality CCTV and traffic management services now and in the future”
Darren Capes
Transport Systems Manager, City of York Council